Resources
Policies, terms, and standards
Every A-flow document is available in a United States, Zambia, and Democratic Republic of the Congo edition, with DRC documents in English and French. Partner and carrier documents open after you sign in to your portal.
Public policies
Code of Business Conduct
DRAFTThe standards of integrity, safety, and fairness expected of A-flow and everyone who works with us.
Anti-Bribery & Anti-Corruption Policy
DRAFTZero tolerance for bribery, including facilitation payments at borders, checkpoints, and depots.
Health, Safety & Environment Policy
DRAFTHow A-flow protects people and the environment on every load, route, and site.
Privacy Policy
DRAFTWhat personal data A-flow collects through this website and its portals, and how it is protected.
Sanctions & Trade Compliance Policy
DRAFTHow A-flow screens counterparties and avoids dealings with sanctioned persons, goods, and territories.
Speak-Up & Whistleblowing Policy
DRAFTHow anyone can report misconduct confidentially, and how A-flow protects those who do.
Human Rights & Responsible Sourcing Policy
DRAFTOur standards on labour, human rights, local communities, and responsible supply chains.
Partner documents
🔒 Sign in to the partner portal to open →General Terms of Supply
🔒 RestrictedThe standard terms that govern fuel and supply orders placed with A-flow.
Ordering & Delivery Procedure
🔒 RestrictedStep by step: how an order moves from your purchase order to confirmed delivery.
Fuel Quality & Proof-of-Delivery Standard
🔒 RestrictedHow fuel quality, seals, measurement, and proof of delivery are controlled on every load.
Client Onboarding & KYC Requirements
🔒 RestrictedThe information A-flow needs to open a supply account and meet know-your-customer obligations.
Transport Facilitation Terms
🔒 RestrictedTerms for clients who buy their own fuel and use A-flow to arrange and manage transport.
Credit Application & Payment Terms
🔒 RestrictedHow pricing is structured under both services, and how accounts are opened, invoiced, and paid.
Site Receiving & Safety Requirements
🔒 RestrictedWhat a delivery site must provide so fuel can be received safely and accurately.
Emergency Supply Procedure
🔒 RestrictedHow to request urgent fuel and what A-flow does to protect your operation from shutdown.
Claims & Dispute Resolution Procedure
🔒 RestrictedHow to raise a shortage, quality, or service claim and how it is resolved.
Client Regulatory Requirements
🔒 RestrictedThe registrations, licences, and permits a client needs in this country to receive fuel.
Carrier documents
🔒 Sign in to the carrier portal to open →Carrier Services Agreement — Standard Terms
🔒 RestrictedThe standard terms under which carriers transport fuel and supplies for A-flow.
Carrier Safety & Operating Standard
🔒 RestrictedThe minimum vehicle, driver, and journey requirements for every A-flow load.
Carrier Onboarding & Due Diligence Checklist
🔒 RestrictedEvery document and check needed to join the A-flow carrier network.
Driver Code of Conduct
🔒 RestrictedThe rules every driver follows on an A-flow load, from loading to signed delivery.
Incident, Spill & Emergency Response Procedure
🔒 RestrictedWhat drivers and carriers must do after an accident, spill, fire, breakdown, or security incident.
Carrier Invoicing & Payment Procedure
🔒 RestrictedHow carriers invoice A-flow, what must be attached, and when payment is made.
Cross-Border & Customs Procedure
🔒 RestrictedBorder posts, customs steps, and documentation for loads in this country.
Carrier Licensing & Permit Requirements
🔒 RestrictedThe licences and permits a carrier must hold to transport fuel in this country.